Who should I contact for support - Neogen or Orivet?

For all customer service inquiries, please reach out directly to Orivet - Powered by Paws Print Genetics. You’ll continue to be supported by the same dedicated team you’ve worked with previously—there’s no change to the quality or familiarity of service.
Please note that Neogen will no longer be managing customer communications, so any questions, concerns, or requests should be directed to Orivet.
You can contact the Orivet support team via email at askppg@orivet.com. They’ll be happy to assist you with anything related to your account, testing, results, or general inquiries.