My DNA sample I sent in has failed. What do I do now?

Occasionally, DNA samples collected via buccal (cheek) swabs may fail—typically due to improper collection or insufficient drying time before packaging. If this occurs, we’ll ask you to re-collect the sample. The replacement will be processed free of charge, provided payment was made for the original test.

To help ensure success:

• Please follow the [Collection Instructions] carefully.
• Consider using an EDTA blood sample, which has a much lower failure rate.

  Note: EDTA samples must be collected by a licensed veterinarian.