--- title: Orivet Support description: Orivet Support --- [Skip to content](https://faq.orivet.com#main-content) [![Orivet Landscape Reverse RGB-1](https://faq.orivet.com/hs-fs/hubfs/Orivet%20Landscape%20Reverse%20RGB-1.png?width=158&height=80&name=Orivet%20Landscape%20Reverse%20RGB-1.png)](https://www.orivet.com/) Open main navigation Close main navigation - [Contact us](https://www.orivet.com/contact-us) [Contact us](https://www.orivet.com/contact-us) How can we help you? - There are no suggestions because the search field is empty. ### [Getting started Learn how to create an account, register your pet, and place your first order. This section also covers how to log in, manage your profile, and find the right test for your needs.](https://faq.orivet.com/getting-started?hsLang=en) [See more](https://faq.orivet.com/getting-started?hsLang=en) ### [DNA Collection Process A clear step-by-step guide on how to collect your pet’s DNA using the swab kit provided. Includes tips to avoid contamination, packaging instructions, and how to send samples safely to the lab.](https://faq.orivet.com/dna-collection-process?hsLang=en) [See more](https://faq.orivet.com/dna-collection-process?hsLang=en) ### [Forms Online Easily access and complete all Orivet forms online, whether you’re submitting a new order, updating pet details, or requesting specific breeder or veterinary services.](https://faq.orivet.com/forms-online?hsLang=en) [See more](https://faq.orivet.com/forms-online?hsLang=en) ### [Breeders Loyalty Programme An overview of the rewards and discounts available for breeders who regularly use Orivet. Learn how to enroll, earn loyalty benefits, and redeem them on future services.](https://faq.orivet.com/breeders-loyalty-programme?hsLang=en) [See more](https://faq.orivet.com/breeders-loyalty-programme?hsLang=en) ### [The Orivet Science Discover the scientific foundation of Orivet testing — from advanced DNA technology to accuracy standards. Understand how we analyze genetics and what makes our results reliable.](https://faq.orivet.com/the-orivet-science?hsLang=en) [See more](https://faq.orivet.com/the-orivet-science?hsLang=en) ### [Paw Print Genetics Information about Paw Print Genetics and how it integrates with Orivet services. Learn what additional tests and resources are available through this partnership.](https://faq.orivet.com/paw-print-genetics?hsLang=en) [See more](https://faq.orivet.com/paw-print-genetics?hsLang=en) ### [The Veterinarian Guidance for veterinary professionals on working with Orivet. Includes special tools, resources, and protocols for supporting clients and managing pet results.](https://faq.orivet.com/the-veterinarian?hsLang=en) [See more](https://faq.orivet.com/the-veterinarian?hsLang=en) ### [Personalised Life Plans Each pet is unique. This section explains how Orivet creates tailored wellness and health management plans based on genetic results, breed specifics, and lifestyle factors.](https://faq.orivet.com/personalised-life-plans?hsLang=en) [See more](https://faq.orivet.com/personalised-life-plans?hsLang=en) [![Orivet Landscape Reverse RGB](https://faq.orivet.com/hs-fs/hubfs/Orivet%20Landscape%20Reverse%20RGB.png?width=158&height=80&name=Orivet%20Landscape%20Reverse%20RGB.png "Orivet Landscape Reverse RGB")](https://www.orivet.com/) ###### Join our community Connect with fellow pet lovers and be part of the conversation. ###### Inclusion Policy We celebrate diversity and foster an inclusive, respectful community for all. ###### First Nations Statement We honor Traditional Custodians, respect Elders, and support First Nations communities. [mailto:help@orivet.com](mailto:help@orivet.com) © 2025 Orivet Genetic Pet Care. All rights reserved. Helping pets live healthier, happier lives through science, care, and love.  [Privacy Policy](https://www.orivet.com/privacy-and-disclosure) | [Terms & Conditions](https://www.orivet.com/terms-and-conditions) | [Contact Us](https://www.orivet.com/contact-us)